How we look after your details

The details a pass needs

To deliver a pass we hold the number or email address the login was sent to, the pass you chose with its start and end dates, and the messages exchanged with our team. Card and PayPal payments go through a payment company; your card number never reaches us. There are no advertising cookies and no visitor-tracking tools on this website.

Why we hold them

To send the login, to help you set up a player, to remind you of nothing you did not ask for, and to write a receipt if you request one. Nobody else receives your details, for money or otherwise.

For how long

While the pass runs and for three years after its end date, in case of a dispute. Payment records stay six years, the period UK tax rules set.

What you can ask for

A copy of what we hold, a correction, or erasure: write to [email protected] and you will get an answer within a month. If you are unhappy with our reply, the Information Commissioner’s Office (ICO) handles complaints.