When you get your money back

The window

7 days, counted from the day you paid for the pass.

The two cases covered

• The message with your login did not arrive.
• Every screen at home stays blank, even with the settings our team suggested.

Not covered

• A pass that played, then a change of plan.
• A connection slower than the picture you hoped for requires (roughly 25 Mb/s for each 4K screen) when we had told you so before you paid, or a device that cannot show 4K.
• A login suspended for use beyond your own household.

Asking for it

Email [email protected] with the payment date, your username and a word on what the screen shows. Accepted refunds go back to the card or PayPal account used, usually within a few working days.